Shipping Policy
At Vella Lifestyle, we are committed to delivering your orders as quickly and safely as possible. We partner with reliable courier services to ensure smooth order fulfillment across Bangladesh.
⏱️ Delivery Timeframes
- Inside Dhaka City: 24 to 48 hours.
- Outside Dhaka (District/Thana levels): 2 to 4 business days.
Note: Delivery times may occasionally be delayed due to unforeseen events, national holidays, severe weather conditions, or courier service disruptions.
৳ Shipping Charges
- Inside Dhaka City: BDT 60
- Dhaka Suburbs (Savar, Gazipur, Narayanganj): BDT 100
- Outside Dhaka (Rest of Bangladesh): BDT 130
📍 Order Tracking & Updates
Once your parcel is handed over to the courier, you will receive a tracking link or SMS containing your consignment number. You can use this to check the live status of your shipment.
💵 Delivery Process & COD
We offer Cash on Delivery (COD). Please ensure your contact number is active. If you fail to receive the package after 2 delivery attempts, it will be returned and re-shipping charges will apply.
⚠️ Damaged Outer Packaging
If the outer parcel bag/box looks tampered with or severely damaged upon arrival, please do not accept the package and notify us immediately via WhatsApp.
Need Help with Shipping?
WhatsApp Support: +8801675845951 | Email: support@vellalifestyle.com
