Return & Refund Policy

✅ 1. Return Eligibility Criteria

• Time Limit: The return request must be initiated within 7 calendar days from the date of delivery.
• Condition: The item must be unused, unworn, unwashed, and in the exact condition as received.
• Packaging: All original packaging, tags, labels, user manuals, and freebies/accessories must be intact and returned.
• Proof of Purchase: A valid invoice, order number, or payment receipt must be provided.

🚫 3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once opened/used:

• Beauty & Skin Care items (if the seal or packaging is broken).
• Baby Care products (used feeds, hygiene accessories, baby wear with broken seals).
• Innerwear, Socks, or Customized Apparel.
• Items purchased during Clearance Sales or Special Combo Offers (unless delivered damaged).

💳 5. Refund Policy & Timelines

If your return is approved after inspection:

• Method: Issued via original payment method (bKash, Nagad, Rocket, or Bank).
• Timeline: Processed within 3 to 5 business days after QA check.
• Delivery Charges: Non-refundable, except if the product was delivered damaged/incorrect due to our error.

❌ 6. Order Cancellation

• Before Dispatch: You can cancel your order free of cost before it is dispatched from our warehouse.
• After Dispatch: Once handed to the courier, cancellation is not possible. If you refuse delivery without valid reason, original shipping charges will apply.